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Terms of Service

Effective Date: November 15, 2026

This Terms of Service Agreement ("Agreement") is between you and Ferzan Factory LLC, doing business as Clozla, a Florida limited liability company ("Clozla", "we", "us", or "our"). By accessing or using the Clozla marketplace, you agree to these terms. If you do not agree, do not use Clozla.

1. Marketplace Platform

Clozla operates as a marketplace that connects buyers and sellers. Clozla is not the seller of the items listed except where explicitly indicated. The actual contract for sale is between the seller and buyer.

2. User Accounts

  • You must be at least 18 years old, or 13+ with parental consent, to use Clozla.
  • You agree to provide accurate registration information and to keep your account information up to date.
  • You are responsible for maintaining the confidentiality of your account credentials.

3. Buyer and Seller Responsibilities

  • Sellers are responsible for the accuracy, authenticity, and legality of items listed.
  • Buyers are responsible for reviewing listings and confirming item details before purchasing.
  • Prohibited items, counterfeits, certain workwear, and other restricted goods are not permitted (see Prohibited Items Policy).

4. Fees, Payments, and Payouts

  • Transaction fees, as posted on Clozla, apply to sales. Fees are deducted before seller payouts.
  • Payments are processed via Stripe. Payouts to sellers may be held to address disputes or compliance matters.

5. Refunds, Returns, and Disputes

  • Refunds and returns are governed by the seller’s individual policy unless otherwise required by law or Clozla’s platform standards.
  • If an item is materially not as described or determined to be counterfeit, Clozla reserves the right to refund the buyer and reclaim payouts from the seller.
  • Disputes may be mediated by Clozla, but ultimate resolution may require third-party arbitration (see Section 10).

6. Suspension of Accounts

  • Clozla may suspend or terminate accounts for suspected fraud, prohibited activity, regulatory violation, or other abuse.
  • Users may appeal suspensions by contacting Clozla support.

7. Minimum Age Requirement

  • Users must be 18 years or older or, if 13-17, use the platform only with full parental or legal guardian consent.

8. Prohibited Conduct and Content

  • No counterfeit or replica items.
  • No used undergarments or swimwear, unless explicitly allowed in the Prohibited Items Policy.
  • No sale of uniforms, scrubs, or workwear with official logos or badges where prohibited (see Workwear Policy).

9. Indemnity and Limitation of Liability

  • Users agree to indemnify Clozla for losses arising from their use of the service or illegal activities.
  • Clozla is not liable for transactions between buyers and sellers except as provided by law.

10. Governing Law and Arbitration

  • This Agreement is governed by the laws of the State of Florida.
  • Any dispute arising under this Agreement shall be resolved by binding arbitration in Florida, under the rules of the American Arbitration Association.

11. Changes to Terms

  • Clozla may update these terms at any time. Continued use implies acceptance of changes.

For questions, contact us at: hello@clozla.com